Lumijayon

Support

Help with the game, Campfire and your data.

Contact us

For help, bug reports and feedback, email [email protected]. For privacy, data and children matters, email [email protected]. Please never send passwords or payment details; the game never needs them.

Tip: include your app version and phone model, which you can find in Settings.

Campfire troubleshooting

Campfire lets nearby phones play together without the internet. If players cannot find each other, try these steps in order.

  1. Same network. Everyone must be on the same Wi-Fi network, or all connected to one phone’s hotspot.
  2. Use a hotspot if Wi-Fi blocks devices. Public and school networks often block devices from seeing each other. On the host phone, switch on Personal hotspot (iPhone) or Mobile hotspot (Android). On the other phones, join that hotspot in Wi-Fi settings, then open Campfire.
  3. Allow local network access. If the phone asks for permission to find devices on your network, choose Allow. You can change it in system Settings for the app.
  4. Turn off VPNs. A VPN can hide devices from each other. Switch it off for the session.
  5. Restart the Campfire. The host closes the Campfire and starts a new one. The others leave and join again.
  6. Stay close. Keep phones in the same room and keep the screen on for the host.

Campfire never uses mobile data or our servers. Hotspot only shares a local connection between the phones.

Troubleshooting FAQ

My coins are not syncing.

Syncing happens when you are online. Connect to the internet and keep the app open for a minute. Your coins are safe on your device in the meantime.

My ad reward is pending.

Rewards are confirmed by Google after the ad finishes. It normally takes a few seconds, sometimes minutes. The game retries on its own.

The Daily Dark will not load.

The Daily Dark needs the internet once per day to fetch the daily seed. Connect and reopen the app.

Can I move my progress to a new phone?

Progress is tied to the random device ID on your phone, and there are no accounts. Transfers are not currently supported.

How do I cash out to PayPal?

Cash-out is for players aged 18 and over who chose the 16-and-over age band. Open Coins and mission in the app, then Cash out. You need at least 10 US dollars of gameplay coins (200,000 coins = 1 US dollar) and an account at least 30 days old. Every request is reviewed by a person before payment. Coins from rewarded ads cannot be cashed out. See the cash-out terms.

My withdrawal is still waiting.

Requests are reviewed manually, so they can take a few days. The status in the app shows Waiting for review, Sending, Paid, Failed or Rejected. If a request fails or is rejected, your coins are returned. Email [email protected] with your Device ID if it has been waiting longer than a week.

How do I delete my data?

See delete your data.

The game is too dark to see.

Raise your screen brightness, and check Settings for echo size and accessibility options.